Terms of service

Lumann Terms and Conditions

1. Who we are

This webshop is operated by Lumann, a trade name of Excellent Transport VOF.

  • Address: Grote Maagdenstraat 59, 4524 ER Sluis, the Netherlands
  • Chamber of Commerce (KvK) number: 62049488
  • VAT number: NL854617152B01
  • Email: info@lumann.nl
  • Phone and WhatsApp: +31 6 31 975 369, available Monday to Friday, 08:00 to 22:00

2. Scope

These terms apply to every offer from Lumann and to every order you place via lumann.nl. By placing an order, you agree to these terms.

3. Offer and prices

All prices are in euros and include VAT. Shipping to the Netherlands and Belgium is free.

We do our best to describe and show our products as accurately as possible. Colours on your screen may differ slightly from reality.

Our offer is valid while stocks last. In the case of an obvious mistake or error in a price or product description, we are not bound by the offer.

4. Orders and contract

The contract is formed once you have placed your order and we have confirmed it by email.

We may refuse or cancel an order if there is a valid reason, for example an obvious pricing error or a product that is no longer available. In that case, we will refund the amount paid as soon as possible, and within 14 days at the latest.

5. Payment

You pay using the payment methods shown at checkout. Payments are processed securely through Shopify and the payment provider.

6. Delivery

We ship to the Netherlands and Belgium. Ordered before 17:00 on a working day, processed the same day. Delivery then usually takes 1 to 2 working days. You can find more information in our shipping policy.

The risk of the product passes to you once it has been delivered.

7. Right of withdrawal

You have 14 days from the day you receive your order to return it without giving a reason. This also applies to products bought with a discount. You can read how this works in our returns policy.

8. Warranty

Our products meet what you may reasonably expect based on the product description. You are always entitled to the statutory warranty. These terms do not limit those rights.

The warranty does not apply if a defect is caused by incorrect use or by not following the instructions.

9. Liability

To the extent permitted by law, our liability is limited to the amount of your order. This limitation does not apply in cases of intent or gross negligence on our part.

10. Complaints

Do you have a complaint? Let us know as soon as possible at info@lumann.nl or +31 6 31 975 369. We will respond within 14 days and work with you to find a solution.

If we cannot resolve it together, you can submit the dispute to the competent court.

11. Use of the website

All texts, photos and designs on this website are owned by Lumann or used with permission. You may not copy or use them without our permission.

12. Privacy

You can read how we handle your personal data in our privacy policy.

13. Changes

We may change these terms. Your order is always governed by the terms that applied at the time you placed it.

14. Governing law

These terms and every order are governed by Dutch law. If you live in Belgium, you keep the protection that Belgian consumer law gives you.

Last updated: 16 October 2026