Shipping policy

Lumann Shipping Policy

At Lumann, we do our best to deliver your book nook quickly and safely. Here is how shipping works.

Shipping area

We ship to the Netherlands and Belgium.

Order processing

Ordered before 17:00 on a working day, processed the same day. Orders placed later, at the weekend or on a public holiday are processed on the next working day.

During busy periods, such as holidays or promotions, processing may take a little longer. Thank you for your patience.

Delivery time

After shipping, your parcel is usually delivered within 1 to 2 working days, in both the Netherlands and Belgium.

Shipping costs

Shipping is free.

Order tracking

Once your order has been shipped, you will receive an email with the shipping details and a tracking code, so you can follow your parcel.

Delivery address

Please check your delivery address carefully at checkout. Lumann is not responsible for parcels that do not arrive because of an incorrect or incomplete address.

If a parcel is returned to us because of an incorrect or incomplete address, you pay the cost of shipping it again.

Delivery issues

Haven't received your order within the expected time? Contact us at info@lumann.nl or +31 6 31 975 369 (Monday to Friday, 08:00 to 22:00). We will look into it and make sure your parcel reaches you as soon as possible.

Questions

For any other questions about shipping, email us at info@lumann.nl.

Thank you for shopping with Lumann.